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Warranty & Service
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Warranty

Our Commitment to Quality and Support

We are committed to delivering reliable medical and veterinary equipment supported by responsive service and transparent warranty policies.

 

Our products are designed for professional use in clinical environments, and our support team is here to ensure consistent performance throughout the product lifecycle.

 

Warranty Coverage

 

Medical & Veterinary Equipment: Typically 24 months limited warranty

Accessories & Consumables: Covered for manufacturing defects at the time of delivery

Service & Technical Support

We provide professional technical support to assist customers with installation, operation, and troubleshooting.

Our Service Includes:

1. Product operation guidance 2. Remote technical support (email or video assistance) 3. Troubleshooting and performance evaluation 4. Maintenance recommendations and preventive care guidance

Repairs & Spare Parts

If a product requires repair: We will assist with diagnostics to determine the issue. Repairs may be performed locally or returned to an authorized service facility, depending on the product and region Spare parts and replacement components are available to support long-term product use. For out-of-warranty repairs, service options and costs will be communicated clearly before any work is performed.

Global Support for Medical & Vet Use

Our products are used in medical and veterinary clinics, hospitals, research facilities, and educational institutions worldwide. We work closely with distributors and service partners to ensure timely support across regions.

How to Request Service

To request warranty or technical support, please contact us with: Product model and serial number Purchase date Description of the issue Photos or videos (if applicable) Our support team will respond promptly to assist you.

Quality & Responsibility

All products are manufactured and tested in accordance with applicable quality standards. We continuously improve our products and services based on user feedback and clinical experience.

Contact Technical Support

For technical assistance, service inquiries, or documentation requests, please contact our support team. We are committed to providing professional, reliable support to help you focus on patient care with confidence.

Frequently Asked Questions (FAQ)

Q: How can I get a Quote / Price List / Catalogue ?

A: Please send email to info@smarmed.com or contact us via whatsapp +86 18725822067 to tell us your detail requirements. We will offer quick and detailed response within 12 hours.

Q: How to place an order？

A: Please confirm what to order, send us your delivery address with full name and phone number. And then we will prepare an invoice with with order details, total amout and our bank info. Please pay according to the invoice.

Q: What's your payment terms?

A: You may arrange Telegraphic Transfer (TT) or Wire Transfer in your bank to our company account. We also accept small payment by PayPal or Western union. The credit card can be used through our PayPal invoice.

Q: How can I track my orders?

A: Goods will be sent by express couriers, by air or by sea to all over the world. We will send you the airway bills and tracking numbers with websites for tracking.

Q: Are import duties and taxes included?

A: Import duties, taxes, or customs fees are determined by local authorities and customs and are the responsibility of the importer and buyer unless otherwise agreed in writing.

Q: Are your products designed for human or vet use?

A: Our product portfolio includes both human-use and veterinary-use medical devices. Each product is clearly labeled and designed in accordance with its intended clinical application.